YOUR WEBSITE IS CRITICAL
The public face of your business, your website generates leads, customers and revenue. It’s fundamental to the success of your business and for your peace of mind that it be available without interruption, 24/7.
Once your site is live, it needs to stay that way. WordPress is a flexible, well supported, easy to use content management system, but because it's open source software it has vulnerabilities (the themes and plugins we use to make it achieve so much are built by a large diverse community of contributors).
WordPress core software changes regularly, to stay safe and secure and respond to the security events and improvements made by the community. This needs to be reflected with theme and plugin updates, downtime monitoring and reliable security protocols.
OUR CLIENT CARE PLANS DELIVER THIS AND MORE
UPDATES
WordPress core software is updated regularly in response to improvements by the WP community. Themes and plugins must be updated accordingly. Staying on top of core and plugin updates is essential.
BACKUPS
Daily offsite backups mean should there be a problem, we can easily peel back to a clean site.
SECURITY
Updates and security measures ensure the best protection against hacking and malware.
UPTIME MONITORING
Site downtime can happen for a number of reasons – the most common of these is host server issues. We use dedicated wordpress hosting, and deliver a monthly uptime monitoring report.
STRATEGY AND CONTENT
Want a little more? With training, seo, digital strategy, content creation, we’re happy to give more support through our monthly plans with extras.
Read more about getting the best from your support time and how to use this for strategy as well as content.
SITE EVALUATION
Not sure what state your site is in? We can perform a website evaluation and report on what updates, clean ups, security and backup measures are needed before starting on a client plan with us. For more, visit our evaluation page
STARTER
$150 / Month
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NOT suitable for large sites.
DOES NOT include support for sites with Woocommerce, membership, events, catalog, LMS plugins or forum software - SITE HOSTING WITH WPENGINE DEDICATED WP HOSTING
- MONTHLY WORDPRESS CORE SOFTWARE UPDATES
- MONTHLY THEME UPDATES
- MONTHLY PLUGIN UPDATES
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SITE BACKUPS
WITH RESTORE FUNCTION - SECURITY MONITORING
- MONTHLY MAINTENANCE REPORT
- MONTHLY ANALYTICS REPORT
- 1/2 HOUR OF CONTENT UPDATES/MONTH
- TRAINING VIDEOS (FOR SITES WE HAVE BUILT)
- ADDITIONAL SUPPORT, DESIGN AND DEVELOPMENT TASKS: $120/hr + GST (normally $150/hr + GST)
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SMALL BUSINESS
$250 / Month
- Suitable for established sites. Includes basic support for sites with Woocommerce, membership, events, catalog, LMS plugins & forum software
- WORDPRESS CORE SOFTWARE UPDATES
- WEEKLY CORE, THEME AND PLUGIN SOFTWARE UPDATES
- SITE BACKUPS WITH RESTORE
- SECURITY MONITORING
- MONTHLY MAINTENANCE AND ANALYTICS REPORT
- 1 HOUR SUPPORT AND CONTENT UPDATES/MONTH
- TRAINING VIDEOS FOR SITES WE HAVE BUILT
- BROKEN LINK SCAN AND REPAIR
- PRIORITY SUPPORT
- WEEKLY COMMENT SPAM REMOVAL
- ADDITIONAL SUPPORT, DESIGN AND DEVELOPMENT TASKS: $110/hr + GST (normally $150/hr + GST)
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STRATEGIC
$350 / Month
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For large sites & organisations. Includes support for Woocommerce, membership, events, catalog, LMS plugins and forum software.
3.5 HOURS support, troubleshooting & content updates included - FORTNIGHTLY SEO CONSULT, COACHING CALL + SITE REVIEW
- WEEKLY DATABASE OPTIMISATION
- WEEKLY CORE + SOFTWARE UPDATES
- SITE BACKUPS WITH RESTORE
- SECURITY + UPTIME MONITORING
- MONTHLY MAINTENANCE, ANALYTICS + COMPETITIVE ANALYSIS REPORT
- 2 HOURS CONTENT UPDATE/MONTH
- SOCIAL MEDIA SCHEDULE
- BROKEN LINK SCAN + REPAIR
- PRIORITY SUPPORT
- WEEKLY COMMENT SPAM REMOVAL
- ACCESS TO OUR PREMIUM SOFTWARE LICENSES
- ADDITIONAL SUPPORT, DESIGN AND DEVELOPMENT TASKS: $100/hr + GST (normally $150/hr + GST)