Client Care Plans: TCB with our TLC
Your website is critical – the public face of your business, it is the channel through which the world will find and engage with you. It’s fundamental to the success of your business and for your peace of mind that it be available for your audience 24/7 without interruption, and that it continue to support ongoing business growth.
Once your site is live, it needs to stay that way. WordPress is a flexible, well supported, easy to use content management system, but because it is ‘open source’ software (the original source code is modified and improved upon and the themes and plugins we use to make it achieve so much are built by contributors to the software) it has vulnerabilities. WordPress core software is updated regularly and this core change must be reflected with plugin upgrades. For this reason, updates, backups, downtime monitoring and reliable security protocols are essential.
Wordpress core software is updated regularly in response to improvements by the WP community. Plugins must be updated accordingly. Staying on top of core and plugin updates is essential.
Daily offsite backups mean should there be a problem, we can easily peel back to a clean site.
Updates and security measures ensure the best protection against hacking and malware
Site downtime can happen for a number of reasons – the most common of these is host server issues. We use dedicated wordpress hosting, and deliver a monthly uptime monitoring report.
Strategy and Content
Want a little more, with training, seo, digital strategy, content creation? We’re happy to give more support through our monthly plans with extras.
We’ll support you with our technical expertise so you can do the heavy lifting: building and innovating in your business, strengthening relationships with your customers, your team and your network. Ensuring the smooth operation of your site is our priority. Any questions, please contact us.